39/6 Nguyen Trai st, Dist 1, HCMC
Phone: +(84) 898145088
For general inquiries, please email:
The webshop yorswatch.com is executed by YORS Watch at 39/6 Nguyen Trai street, District 1, Ho Chi Minh City. All products remain the property of YORS Watch until full payment has been made. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check the Terms of Service each time you make a purchase. We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot warranty that your computer monitor's display of any color will be accurate. Due to the digital format of photographs we can not grant that the pictures reflect the exact nature of the real products.
YORS Watch ships worldwide and all shipping charges are not included in the price stated on the website. Vietnamese orders are shipped for FREE using Giaohangtietkiem, which provides an overnight service to most major cities, and a three-day service for the rest of the country. All International orders are shipped by DHL. A tracking number will be sent to you via email once your order has been dispatched so you can track your item, and a signature will be required upon delivery.
Once payment has been received we usually dispatch your order within 24 hours. Delivery times vary depending on the country and Customs issues and are therefore only indicative. You may also be responsible for import duties and taxes on your international order. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local Customs office for additional information.
We accept online payments by ATM, Visa, MasterCard, JCB provided by VNPay. When purchasing from YORS Watch your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the yorswatch.com website in any way, and are passed on directly to our Payment Gateway for authorisation and authentication.
YORS offers a limited warranty of defects in materials and workmanship for a period of one (1) year after original purchase from an authorized YORS retailer. This warranty will be granted only when this card is presented together with the defective product. YORS reserves the right to refuse free-of-charge waranty service if this document cannot be presented. We do not currently offer repair service for customers residing outside the HCM city. For service questions, email us to firstname.lastname@example.org or inbox us.
YORS warranty does not cover:
+ Battery end of life, case, crystal, finishes and plating. YORS may charge you for replacing any of these parts.
+ Damage resulting from improper handling, lack of care, accidents, loss, theft, or wear and tear.
+ Discoloration of light colored watches and/or components.
+ Damaged strap: wear & tear
+ The watch was not originally purchased from an authorized YORS retailer.
YORS warranty does cover:
+ Hands falling off.
+ Movement failure.
+ Battery failure during the first 12 months.
All purchases from yorswatch.com are entitled to a 7-day money back warranty. If you are not happy with your purchase for any reason, you can return your watch to us within the first 7 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging (without any harm). Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
To make a return, please contact us by email at email@example.com to notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorisation email including a Returns Form and Returns Code.
Faulty products that have been purchased from yorswatch.com can be replaced or refunded within 14 days after delivery. For products that become faulty after the 14 days warranty or have been purchased from an authorised reseller, we offer a 1 year limited warranty. Please refer to our warranty section for more information.